Frequently Asked Questions
The shop
Our products
Additional services
Order and payment
Shipping
Exchanges and returns
Gift card
Customer account and favorites list
Offers and promotions
The shop
Where are you located?
Maison Cosya is an online store based in Quebec, Canada. Although we do not have a physical store, we have an online presence to meet all your interior design needs.
What are your opening hours?
As an online store, Maison Cosya is open 24 hours a day, 7 days a week. You can browse our website and place an order at any time convenient for you, and we will process your request as soon as possible.
How can I contact customer service?
Our customer service team is here to help you at any time. You can contact us via our contact form on the website or by e-mail at info@maisoncosya.com for any questions or concerns you may have.
Our products
What types of products do you offer at Maison Cosya?
At Maison Cosya, we offer you a wide selection of home decoration products. From bedding to cushions, curtains to rugs, including wall decor such as wallpapers, wall stickers, paintings and canvas prints, we have everything to beautify your interior.
Can I personalize my purchases at Maison Cosya?
Absolutely! We love adding a personal touch to your purchases. Most of our products can be personalized with the first name or words of your choice. Simply tell us your preferences when ordering.
How can I be sure the product colors match what I see online?
On each product page you will find detailed information about its dimensions, materials and specifications. If you have any additional questions regarding a specific product, please do not hesitate to contact us and our team will be happy to assist you.
How do I know if a product meets my needs for dimensions or specifications?
At Maison Cosya, we understand how important color accuracy is in your decor purchases. Although we cannot guarantee a 100% exact match due to variations between computer monitors, we strive to provide true-to-life images of our products. To help you evaluate colors and textures before ordering, we offer the ability to order wallpaper samples. As you can understand, this option is not available for all our products. If you have any specific concerns regarding colors, please do not hesitate to contact us. We are here to help you make the best possible decision.
Where do your products come from?
Our products come from various locations around the world. We have carefully selected our suppliers, seeking the best quality/price combination to offer you the best products.
How do you choose the illustrations used for your products?
The graphics of our products are lovingly produced in Quebec, using illustrations from creators from around the world. We choose our illustrations based on our favorites, current trends and the artistic diversity offered by each artist.
Additional services
Does Maison Cosya offer interior design services?
Absolutely! We are pleased to offer you the services of our qualified interior designer. She is there to help you transform your spaces according to your tastes and needs. Whether you need a complete layout plan, product recommendations, paint colors or wallpaper, she will be there to guide you every step of the way. To learn more about our interior design services, click here.
What if I would like a theme that is not available in your store?
We understand that each person has unique tastes and preferences when it comes to decorating. If you are looking for a specific style or theme that is not currently available in our store, we encourage you to contact us directly. Our dedicated team will do their best to meet your needs and help you find or create the products that meet your expectations. Your satisfaction is our priority, and we are here to support you in realizing your interior design vision.
Which products can be personalized and how?
At Maison Cosya, we offer the possibility of personalizing most of our products to make them unique to your style. You can add the name or words of your choice on a diverse range of items such as cushions, curtains, rugs, wall arts, and much more. Just make sure the product has the customization option. Then, when ordering, simply specify your requests in the dedicated fields. We are committed to creating unique pieces that reflect your individuality and add a personal touch to your home decor.
Order and payment
How to place an order at Maison Cosya?
To place an order with Maison Cosya, simply browse our selection of products, add the items you wish to purchase to your basket, then follow the instructions to complete your order by proceeding to payment. Once your order is confirmed, you will receive a confirmation email with your order details.
Do you offer secure payment options?
Yes, absolutely! At Maison Cosya, we understand the importance of making your purchases more accessible and flexible. This is why we have integrated Sezzle as a payment option in our online store. Sezzle lets you split the total cost of your purchases into equal installments, with no interest or hidden fees. Simply select Sezzle as your payment method during the ordering process, and you can split your order payment into four equal installments, automatically withdrawn every two weeks. Take advantage of this convenient option to shop today and pay later, with ease!
If you have additional questions about using Sezzle or our payment options, click HERE.
Can I cancel or change my order once it has been placed?
Absolutely! The security of your payments is our priority. We offer several secure payment options, including Sezzle, major credit cards (Visa, Mastercard, American Express), as well as PayPal payments, so you can shop with peace of mind. During the payment process, you can choose the payment method that suits you best.
Can I cancel or change my order once it has been placed?
We do our best to process orders quickly, which means cancellations or changes may not be possible once the order is being processed. However, if you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that cancellations or changes may not be possible once the order has been shipped.
Shipping
Can I have my order shipped to a different address than the billing address?
Yes, you can choose a different delivery address during the ordering process. Make sure you clearly specify the desired delivery address to avoid any problems when your order is delivered.
Can I cancel or change my order once it has been placed?
We do our best to process orders quickly, which means cancellations or changes may not be possible once the order is being processed. However, please contact us as soon as possible if you need to make any changes to your order, and we will do our best to help you.
How are delivery costs calculated?
Delivery costs are calculated based on the weight of your order, your delivery address and the delivery method chosen during checkout. Standard and express delivery options are available.
What are the processing times?
Your products are shipped directly from our suppliers. We work with trusted logistics partners to ensure fast and secure delivery. Orders are typically processed and shipped within 1-3 business days after payment is received. Processing times may vary depending on product availability and peak periods.
What are the delivery times?
Delivery times vary depending on your location and the delivery method chosen. Estimated delivery times will be provided during checkout. Please note that delays may occur due to circumstances beyond our control, such as weather conditions or transportation delays. Please note that personalized products may take up to 2 additional weeks for manufacturing and delivery. Delivery times for personalized products will be communicated upon confirmation of the order.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You will be able to follow the progress of your package until its delivery, with complete peace of mind.
Exchanges and returns
Do you have a returns and exchanges policy?
At Maison Cosya, we are committed to your complete satisfaction with your purchases. If for any reason you are not satisfied with your order, we offer a simple and convenient returns policy for products purchased on our virtual store.
What are the conditions for returning a product to Maison Cosya?
To be eligible for a return, products must be returned within 15 days of the date of purchase and in their original condition, unused, unwashed, with all tags attached and in their original packaging.
What products cannot be returned?
- Items on sale or clearance.
- Personalized or made-to-order items.
- Products that are no longer in their original condition, which have been used, washed and which no longer have their original packaging.
- Bedding (duvet covers, sheets, pillowcases, etc.), towels (face, hand, bath, Turkish, etc.), bath products (soaps, lotions, etc.). and other similar products, for hygiene and health reasons.
- Large items (30 lbs and more).
Except, of course, in the event of a defect or quality problem. No refunds will be issued, but an exchange will be made.
How can I return a product?
To return a product, please contact our customer service by telephone at 450 578-3682 or by email at info@maisoncosya.com for instructions back. Carefully package the product in its original packaging, attach a copy of your invoice or order confirmation, and send the package to the address provided in the returns instructions.
What is the refund process?
We do not provide refunds. Only exchanges or reimbursement on a gift card are authorized. Once we have received and inspected your return, we will email you to confirm receipt of your package and processing of your exchange or refund of the value of your purchase on a gift card.
What is the process for returning a product?
To return a product, please follow these simple steps:
- Contact our customer service via email at info@maisoncosya.com for return instructions.
- Pack the product carefully in its original packaging with all labels attached.
- Include a copy of your invoice or order confirmation in the package.
- Send the package to the following address:
Maison Cosya
2 Touchette
Sainte-Cécile-de-Milton, QC
Canada J0E 2C0
Please note that return shipping costs are the customer's responsibility, unless there is a defect or error on our part, and that previously paid shipping costs will not be refunded. We also suggest using a shipping service that allows you to track the shipment or purchasing shipping insurance to ensure that we receive your return.
Could the returns policy change?
We reserve the right to modify this returns policy at any time. Any changes will be posted on this page with the effective date.
Last updated: February 5, 2024
Gift card
Where and how to buy a Maison Cosya gift card?
You can purchase gift cards directly from our online store. To do so, simply clickHERE, choose the desired amount, and proceed to payment as for any other other product.
What happens after purchasing a gift card?
Once the purchase is made, the gift card recipient receives an email containing a unique code that will allow them to use the gift card amount when paying for their purchases.
How to use a gift card?
During the ordering process in our online store, the gift card recipient simply needs to enter the gift card code in the field provided during checkout. The amount of the gift card will then be deducted from the order total. If the order amount is less than the gift card balance, the remaining balance will be retained for later use. If the order amount is greater than the gift card balance, the recipient will have to pay the difference.
Customer account
Why create an account and how to do it?
You have the option of creating an account on our online store. Once registered, you can log in at any time by entering your email address and password. This will allow you to more easily see the history of your previous orders and track the status of your current orders.
How can I reset my password?
If you have forgotten your password, click on the “Forgot your password?” link. » on the login screen. Enter your email address and we'll send you a link to reset your password.
How do I access my favorites list and how do I share it?
To access your favorites list, click on the heart located in the top menu of the website. If you want to share your favorites with others, look for the share option. You will be able to share your favorites list by email, SMS or via social networks.
How do I add products to my favorites list?
Browse the app to find products that interest you. When you find a product you want to add to your favorites list, look for the heart or "Favorites" icon. Click on it to add the product to your favorites list. Once you have added the product to your favorites list, you should see an on-screen confirmation or indication that the product has been added successfully.
How do I remove products from my favorites list?
If you want to remove a product from your favorites list, look for the delete option, represented by a trash can icon or a "Delete" button. Click on it to remove the product from your favorites list.
Offers and promotions
Do you offer any discounts or special offers?
Of course ! We love to spoil our customers with special offers and exclusive promotions. Make sure to subscribe to our newsletter to be among the first to know about our latest offers. As a bonus, you will receive a 10% discount coupon applicable on your first order.
Do you have any promotions on delivery?
Yes, we offer free delivery on orders reaching a minimum amount of $150. It's our way of thanking our loyal customers and making the shopping experience even more enjoyable. When you reach this purchase threshold, standard shipping is automatically free on your order. This allows you to save on delivery costs and get the most out of your purchase. We are always happy to offer this reduction to make our products even more accessible to our customers. Please keep in mind that this offer may be subject to conditions and may vary depending on your region or delivery method selected. Be sure to review the specific details of this promotion during checkout.
How do I get updates on new products?
Stay up to date with the latest trends and new products by subscribing to our newsletter! By subscribing, you will receive regular updates on our new collections, special offers and decorating tips. It's the perfect way to stay inspired and informed for your interior design projects. Register now so you don't miss anything!
Do you also offer a rewards and loyalty program?
Yes, we offer you the possibility of accumulating Cosy points which allow you to be rewarded for your actions and your purchases. For example, by referencing our store with your referral link, purchasing one of our products, following us on our social networks and many other actions. To find out more about Cosy points, consult our FAQ dedicated specifically to our rewards and loyalty program by clicking HERE.